Privacy Policy

1. Who we are

True Power Electrical ("we", "us", "our") is a registered electrical services business based in Whangārei, New Zealand. This privacy policy explains how we collect, use, store and protect your personal information.

2. What information we collect

We may collect the following information from you:

• Contact details — name, phone number, email address and physical address (provided via our enquiry form, phone or email).
• Service information — details about your electrical needs, property address and job requirements.
• Communication records — emails, messages and notes from our conversations.
• Website usage — basic, anonymised analytics about how visitors use our website (e.g. pages viewed, time on site).

3. How we use your information

We use your personal information to:

• Respond to your enquiries and provide quotes.
• Schedule and carry out electrical work at your property.
• Send invoices and process payments.
• Comply with legal and regulatory requirements (e.g. electrical safety standards, tax obligations).
• Improve our services and website experience.

We do not sell, rent or share your personal information with third parties for marketing purposes.

4. How we store and protect your data

We keep your information in secure, password-protected systems and physical records. We only retain personal information for as long as necessary to complete the work, comply with legal obligations (e.g. tax records), and resolve any disputes. We take reasonable steps to protect your data from unauthorised access, loss or misuse.

5. Cookies and analytics

Our website may use basic analytics cookies to understand how visitors interact with the site. These are anonymised and do not identify you personally. You can disable cookies through your browser settings at any time.

6. Your rights

Under the Privacy Act 2020 (New Zealand), you have the right to:

• Access the personal information we hold about you.
• Request corrections to your information if it is inaccurate or incomplete.
• Ask us to delete your information, where appropriate.

To exercise any of these rights, contact us using the details below.

7. Third-party services

We may use trusted third-party services to help run our business (e.g. accounting software, email providers). These providers only access your information to the extent necessary to perform their services and are bound by confidentiality obligations.

8. Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

9. Contact us

If you have any questions about this privacy policy or how we handle your information, please get in touch:

• Phone: 022 155 9817
• Email: sam@truepowerelectrical.co.nz
• Address: 33A Vale Road, Riverside, Whangārei 0112